Company Name: Hangzhou Cuifan Trading Co., Ltd.
Address: Room 38090, 3rd Floor, No. 1040, Yueming Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province
Email: hangzhoucuifan@outlook.com

Welcome to Hangzhou Cuifan Trading Co., Ltd! Below are answers to the most commonly asked questions about our products, services, and ordering process. If you need additional assistance, please feel free to contact us directly.

1. What products does your company supply?

We specialize in a wide range of wholesale and retail products including:

  • Daily necessities
  • Electronic products and household appliances
  • Building materials
  • Automotive parts and accessories

If you need a detailed product catalog, feel free to reach out via email.

2. Do you provide wholesale services for bulk buyers?

Yes! We specialize in wholesale supply for businesses, retailers, and distributors. We offer competitive pricing, flexible quantity options, and custom procurement services based on your needs.

3. Do you accept custom or branded orders?

Yes. For certain product categories (especially electronics, household goods, and auto parts), we support OEM and private label services depending on order quantity and specifications. Contact us to discuss your custom needs.

4. What is your Minimum Order Quantity (MOQ)?

  • For standard products: MOQ varies by product, typically starting at 50–100 units.
  • For custom orders (OEM): MOQ depends on product type and customization level.

Please contact us for specific MOQ details per item.

5. How can I place an order?

You can place an order by:

  1. Contacting us via email with your product list and quantity.
  2. We’ll reply with a quotation, availability, and estimated delivery time.
  3. Once confirmed, we’ll issue a proforma invoice and arrange payment and shipment.

6. What are your accepted payment methods?

We accept the following payment methods:

  • Bank Transfer (T/T)
  • PayPal or Western Union (for small or sample orders)
  • L/C (Letter of Credit, for large-volume contracts)

Payment terms are typically 30% deposit, 70% before shipment unless otherwise agreed.

7. Do you ship internationally?

Yes, we ship both domestically and internationally via trusted logistics providers including DHL, FedEx, UPS, sea freight, and air cargo. Shipping options and delivery timeframes will be discussed during the order process.

8. Can I request a sample before placing a bulk order?

Absolutely. We can provide samples for most products upon request. Sample fees and shipping costs may apply, which can be refunded upon confirmation of a bulk order.

9. How do you ensure product quality?

We perform strict quality inspections before shipment. For high-value or bulk orders, we can also arrange third-party inspection services if required by the buyer.

10. What if my order arrives damaged or incomplete?

If you receive a damaged or incomplete shipment:

  1. Take clear photos of the package and affected items.
  2. Notify us within 3 business days of receiving the goods.
  3. We’ll investigate and offer a replacement, refund, or compensation based on the situation.

11. Do you provide a product catalog or quotation sheet?

Yes. Please email us at hangzhoucuifan@outlook.com with your business details and product interests. We’ll send you a product list and pricing sheet tailored to your needs.

Need More Help?

📧 Email: hangzhoucuifan@outlook.com
We’re happy to assist you and look forward to establishing a long-term partnership!